Operations & Order-to-Cash
Drawing on my extensive experience in customer operations, order management, sales support and service delivery, I cover the entire journey — from new customer onboarding and order processing to invoicing and payment.
Taking the complexity out of complexity.
Connecting people, organisations, processes and systems — turning day-to-day operational challenges into opportunities for practical, sustainable business transformation.
Get in touch ↗01 | HOW I WORK
Clear thinking. Structured approach. Hands-on delivery.
I start by understanding the current state, involving the right stakeholders — from end users to senior management — and defining the desired future state.
I translate the gap between the two into a structured project plan, align expectations across the organisation, and turn the plan into action.
My communication style is open and direct — with a touch of Dutch directness and a good sense of humour.
02 | THE CONNECTION
Where business needs meet operational reality.
In my experience, good operations do not happen in silos. They depend on how customer-facing teams, sales, supply chain, finance and IT work together — and, even more importantly, how well their individual and shared expectations, commitments and capabilities are aligned.
The connection starts with understanding what end customers expect, what sales promises and what the organisation needs to deliver. I bring these perspectives together and translate them into workable processes, connected systems and practical digital solutions.
Making change stick takes time, commitment and organisational support for the people who work with it every day. I help teams through this process, ensuring that new ways of working are understood, adopted and sustained over time.
03 | WHERE I ADD VALUE
Turning complexity into clarity.
I deliver pragmatic support across end-to-end business operations — from identifying process gaps and opportunities to implementing sustainable solutions.
Business & Process Transformation
By making processes clearer, reducing friction and aligning commercial, operational and support teams, we establish shared objectives and achieve measurable outcomes.
Digitalisation, Data & Implementation
My extensive experience in business-side coordination of SAP S/4HANA migrations, EDI and CRM initiatives allows me to translate business requirements into workable solutions through stakeholder alignment, testing and team adoption.
Project Management & Change Delivery
I bring structure to complex initiatives, connect the right people and keep delivery on track — with a clear focus on delivering practical, workable solutions for end users, within agreed timelines and budgets.
THE 
MINDSET
Making complexity understandable.
Joris van DongenJORIS! — Project Management
04 | THE PERSON BEHIND THE PROCESS
International experience. Down-to-earth approach.
I bring 15+ years of experience across international FMCG, B2B and SaaS environments. I started my career in the Netherlands, working internationally, and have spent the last seven years based in Northern Germany.
I work at the intersection of customer operations, commercial team leadership, supply chain, finance and digitalisation. My background combines operational leadership with business-side project management and transformation — including SAP S/4HANA migrations, EDI and CRM implementations, and gap analysis and process improvements across the Order-to-Cash spectrum.
Say what you do. Do what you promise.
I value open collaboration, clear ownership and honest communication. I am comfortable moving between strategic discussions with stakeholders and the operational details needed to make things happen — always keeping the end user in mind.
LANGUAGESEnglish | German | Dutch
GEOGRAPHICAL FOCUSScandinavia | Northern Europe | BeNeLux